IT support is changing…. fast

Have you noticed how IT support is changing?

It takes more clients, and more end-points, to keep each of your technicians and engineers busy. As you aim to grow your footprint, you’re in an increasingly cost-centric market with competitors snapping at your heals. It’s getting harder and harder to keep scoring wins.

Traditional IT support has long been based on infrastructure, servers and endpoints – PCs and Networks. Many MSPs have expanded that to add cloud, internet and security services to their portfolio as they seek to own the customer’s entire technology invoice.

But technology grows faster than any of us. There are new competitors emerging all the time, offering new services (especially software as a service) or reduced prices.

Traditional IT support is dead (or dying).

However there is a huge opportunity that sits above all of these, and its where you can make a real positive impact for your clients.

This secret opportunity has been right in front of us all for some time now. If you consider yourself to be a trusted advisor to your clients, then you are halfway there.

IT doesn’t end at PC / network support!

To be the trusted advisor, its important to reflect on what an IT manager really does. Consider what advice does your really client need? Not just the infrastructure and platform, but their overall IT. After all, IT is now their competitive advantage.

That’s where KAMBIUM helps. We’ve figure out how to deliver real advice across the IT stack and throughout your client’s business, making a real difference to them and to your relationship with your clients. Best of all, we’ve figured out how you can monetise the engagement.

Let us help you to help your clients succeed!

KAMBIUM is a toolkit for MSPs to help them effective business IT advice to clients, going beyond traditional support and into high-value professional business consulting. Join the journey to more connected, more successful and more loyal clients.  See how we can help in our short video.